Our Claims

We work very hard to ensure that our claims process is Simple and Transparent, and to ensure we pay out your claim as fast as possible. Complete your Death Claim using our online form, or download the necessary claim form for any other claims.
We have a dedicated email address for you to submit your claim and supporting documentation, realclaims@rpassurance.co.za, or connect with us on the details at the bottom of the page.

Death Claim

 
Supporting documentation required:
  • Death Certificate
  • Copy of Identity Document of Policyholder
  • Copy of Identity Document of Deceased
  • Copy of Identity Document of Beneficiary (If Main Life has passed away)
  • Proof of banking
  • DHA 1663
  • Other documentation may be required at the time of assessing the claim

Cancer Claim

 
Supporting documentation required:
  • Histology Report
  • Copy of Identity Document of Policyholder
  • Proof of banking
  • Other documentation may be required at the time of assessing the claim

Medical Trauma Claim

The Policyholder should complete page 1 and 2 and the rest of the form should be completed by the medical attendant
Supporting documentation required:
  • Invoice from the Hospital
  • Copy of Identity Document of Policyholder
  • Proof of banking
  • Other documentation may be required at the time of assessing the claim

Unplanned Pregnancy Claim

 
Supporting documentation required:
  • Copy of Identity Document of Policyholder (Guardian)
  • Copy of Birth Certificate of Insured (Child)Identity Document of Policyholder (Guardian)
  • Copy of Birth Certificate of Infant (Grandchild)
  • Proof of banking
  • Affidavit confirming Guardianship to the Insured Child
  • Medical Certificate confirming pregnancy
  • Other documentation may be required at the time of assessing the claim

Unemployment or Retrenchment Claim

 
Supporting documentation required:
  • Copy of Identity Document of Policyholder
  • Retrenchment Letter
  • Last working month’s Payslip
  • Proof of continued Unemployment
  • Proof of banking
  • Other documentation may be required at the time of assessing the claim

Disability or Dread Disease Claim

 
Supporting documentation required:
  • Copy of Identity Document of Policyholder
  • Board or Medical Certificate on the Doctors Letterhead
  • Proof of banking
  • Other documentation may be required at the time of assessing the claim

086 111 4803

clientservices@rpassurance.co.za

Real People Views

12 Esplanade Road,
Quigney
East London
5201

Connect With Us

We look forward to assisting you with your query.

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Real People Assurance Company Limited | Registration number 2001/028918/06 | Authorised Financial Services Provider FSP No. 26634
Terms and Conditions apply to all advertised offers. ERRORS AND OMISSIONS EXCEPTED.

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